Support Email
Include your login email, order number, and useful screenshots so we can investigate faster.
Talk to the Genzy.io support team
Use the support email below for account, subscription, credits, and task troubleshooting.
What we can help with
- Account login and Gmail authorization
- Subscriptions, payments, 3DS, and billing issues
- Credits, failed generation tasks, model access, and output quality issues
- Seedance 2.0 video workflow questions, GPT 2 image landing-page routing, and model pricing clarification
When to contact us
Contact the team when you need help with failed jobs, missing credits, subscription changes, invoice questions, model access, or unclear results from AI image and AI video generation workflows.